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Which is an example of outsourcing?
a. U.S. car company begins making certain car parts in Bangladesh.
b. The IMF requires a loan recipient to privatize its oil industry.
c. Consumers refuse to buy goods from companies that use child labor.
d. A phone service provider from the United States opens a customer assistance center in India.

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Answer:

D

Explanation:

Outsourcing refers to a practice where a firm seeks out an external party to provide services that would have otherwise been provided by staff of the firm. Here a customer assistance center in India is contracted. One of the advantages of outsourcing is that it results in cost savings.

However, confidentiality of company information could be compromised via outsourcing, and competitors could have access to trade secrets of such firms.

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