A property-wide memo is issued declaring that employees are not to make any personal calls while on company time. when a food and beverage department employee is later caught doing just this, his supervisor disciplines him. the employee appeals to the general manager, and the general manager overrules the f&b supervisor's decision and refuses to give a reason for his action. this scenario illustrates the importance of ___________________ in implementing rules and ethics plans.
A property wide memo declaring that employees cannot make personal calls while on company time was issued. An employee in the food and beverage department was later caught on a personal call and he was disciplined by his supervisor. The employee then appealed to the general manager who overruled the food and beverage supervisor and refused to give a reason for his actions. This illustrates the importance of support from the top in implementing rules and ethics plans.
