The factors that contribute to the success or failure of knowledge management system in an organization include leadership and commitment of top management, financial support, skill level of employees and known knowledge sources in organization. A management system is the way in which an organization manages the interrelated parts of its business in order to achieve its objectives. Examples from any case study includes ISO 14000: standards for environmental management systems and
ISO/IEC 20000: standards for service management systems (SMS.
A management system is a set of policies, processes and procedures used by an organization to ensure that it can fulfill the tasks required to achieve its objectives. These objectives cover many aspects of the organization's operations (including financial success, safe operation, product quality, client relationships, legislative and regulatory conformance and worker management).
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