When refusing typical requests:______.
A. Emphasize the refusal and apology to make sure the receiver understands the message.
B. Avoid praise and explanation so that the receiver is not alienated.
C. Focus on the explanation and reasons rather than on the refusal and apologies.

Question

14-07-2020
Business

contestada

When refusing typical requests:______.
A. Emphasize the refusal and apology to make sure the receiver understands the message.
B. Avoid praise and explanation so that the receiver is not alienated.
C. Focus on the explanation and reasons rather than on the refusal and apologies.

Respuesta :

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Parrain Parrain · Answer 1 · 2020-07-15T03:37:32+02:00

Answer: C. Focus on the explanation and reasons rather than on the refusal and apologies.

Explanation:

It is important that you focus on the reason why you are refusing the request so that the receiver understands why the request was refused.

It is imperative that you do not focus on the refusal because this may alienate the receiver because it may appear like a negative message. Rather, explaining to them the reason for the refusal goes a long way in ensuring that they understand why the request was refused and may even emphasize with it.

When refusing typical requests:______. A. Emphasize the refusal and apology to make sure the receiver understands the message. B. Avoid praise and explanation so that the receiver is not alienated. C. Focus on the explanation and reasons rather than on the refusal and apologies.

Respuesta :

Otras preguntas

When refusing typical requests:______.
A. Emphasize the refusal and apology to make sure the receiver understands the message.
B. Avoid praise and explanation so that the receiver is not alienated.
C. Focus on the explanation and reasons rather than on the refusal and apologies.