Answer:
The answer is 5. organizational culture.
Explanation:
Organizational culture is simply the personality of the organization. Culture is comprised of the assumptions, values, norms of organizational members and their behaviors. It is based on shared attitudes, beliefs, customs, and written and unwritten rules that have been developed over time and are considered valid.
It affects the organization's productivity and performance, and provides guidelines on customer care and service, product quality and safety, attendance and punctuality, and concern for the environment.
