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Martha has noticed that her employees do not always greet their coffee collective customers promptly and customers sometimes have to wait a few moments before having their orders taken. she instructs them to greet and serve the customers as soon as they walk through the door. this instruction is martha's attempt to improve the __________ of the service her employees provide.

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PBCHEM

ANSWER: Professionalism

EXPLANATION: Martha attempts to improve the professionalism of the employees in her store. The employees were being partial about whom to greet while they enter the store and made them wait if the customer is a coffee collective customer. Martha knew that all the customers should be treated equally and it is a professional attitude to greet everyone who enters the store even if does not purchase any item.

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