"one of my goals is to sell a certain dollar value of work each week. however, i also want to cultivate long-term relationships with customers and artists. one of my employees approaches each customer in a friendly and informative way, but as soon as the customer indicates they're ‘just looking,' the employee loses interest and walks away. how can i change this employee's behavior?"

Question

14-11-2017
Business

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"one of my goals is to sell a certain dollar value of work each week. however, i also want to cultivate long-term relationships with customers and artists. one of my employees approaches each customer in a friendly and informative way, but as soon as the customer indicates they're ‘just looking,' the employee loses interest and walks away. how can i change this employee's behavior?"

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Kalahira Kalahira · Answer 1 · 2017-11-23T20:33:55+01:00

First you'll need to show them a new point of view. The point of view that says that 'just looking' is not the end of a conversation, it's the opportunity to start one. Always response in a positive manner such as "Great!". Always offer your name to start that personal connection, "Great! My name is Scott, it's a pleasure to meet you. Thank you for coming in.". Than always offer to help and/or to add some beneficial information for the customer,