Whirlpool fails to provide an instruction manual with a certain type of new washing machine. which basic consumer right does whirlpool's action violate? the right to convenience the right to choose the right to be heard the right to safety the right to courteous service

Although a washing machine does not seem like a dangerous item, it is a heavy machine connected to both gas and power lines, and features many complex parts moving at high speeds. It may be discourteous and inconvenient not to include the manual, but failure to include an instruction manual with a machine of this type primarily violates the customer's right to safety.

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soneyedesola44 soneyedesola44 · Answer 2 · 2019-12-26T10:35:45+01:00

Whirlpool’s action violates the right to be informed.

The right to be informed stipulates that it is a must for businesses to provide consumers with adequate information. The right to be informed is to ensure that consumers are guided towards making intelligent and informed product choices. Also, the information provided by businesses must be accurate and truthful.

Further Explanation

This right was put in place to protect consumers against false or misleading information concerning packaging, labeling, advertising, and financing.

A consumer can be described as someone who purchases goods and services for personal or direct use. A consumer is a person that acquires a product for its personal use and not for resale or used in manufacturing.

In the period after World War II, consumers were not accorded any rights concerning producers and products. At that period, consumers did not have any ground to complain against any faulty damaged products.

However, at the beginning of the 1950s, a civil rights movement embarked on protest and demanded that the government should protect the right of consumers against dishonest business activities.

In response to the protest, the government created legal product liability which granted consumers the right to prove injury as a result of product use.

However, the consumer right bill as presented by President Kennedy to the congress in 1962 includes:

The right to safety
The right to be informed
The right to choose
The right to be heard

LEARN MORE:

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KEYWORDS:

right to be informed
consumers right
right to choose
washing machine
instruction manual