In handling a situation like this, it’s important to follow your store’s return policy. If the customer claims the product was damaged when they bought it, you can:
1. Apologize for the inconvenience and thank them for bringing the issue to your attention.
2. Ask for details about the damage and when they noticed it.
3. Check if the product is within the return period specified by your store’s policy.
4. Assess the damage to determine if it aligns with their claim.
5. Offer a replacement, exchange, or refund according to your store’s policy if the damage is confirmed and falls within the return guidelines.
6. If necessary, document the damage and any relevant information for record-keeping purposes.
Maintain a professional and courteous demeanor throughout the process to ensure customer satisfaction and uphold the reputation of your store.
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