(09.06 MC)
A mechanic gives a survey to all of his customers asking them to rate the quality of the service they received. He then keeps track of how man
customers return to the shop for additional services during the next six months. Last year, the results showed that of the customers who repa
high quality service, 20% returned for additional services. What conclusion can be drawn from this study? (6 points)
Most customers who rate their service as high quality return for additional services.
Customers who will return for additional services report a high quality of service.
High quality services cause customers to return for additional services.
○ Some customers who rate their service as high quality return for additional services.
Question 8

The results of the survey showed that of the customers who reported high quality service, 20% returned for additional services. This indicates that an average of 1 in 5 customers who rate the service as high quality choose to return for additional services.

Therefore, based on the information provided, the conclusion that can be drawn from the study is:

d) Some customers who rate their service as high quality return for additional services.

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"Most customers who rate their service as high quality return for additional services." is not accurate because "most" implies a majority. A majority is a portion that exceeds half of the total, so more than 50%. Since only 20% returned, this statement is not supported by the data.

"Customers who will return for additional services report a high quality of service." is not accurate. The data only shows that some customers who rated the service as high quality returned for additional services, but it doesn't necessarily mean that their rating caused them to return, so causality is not established.

"High-quality services cause customers to return for additional services." is not accurate. While it is possible that high-quality service influences customers to return, the data provided does not demonstrate a causal relationship.