Answer:
Defensive communication happens when a message triggers a sense of threat, and therefore defensiveness, on the part of the listener. Defensive communication involves not only the actual verbal message, but also body language, tone of voice and perceived meaning and intention as well. The defensive behaviors include evaluation, control, strategy, neutrality, superiority, and certainty. The supportive behaviors, in contrast, include description, problem orientation, spontaneity, empathy, equality, and provisionalism.Not only do defensive communicators send off multiple value, motive, and affect cues, but also defensive recip- ients distort what they receive. As a person becomes more and more defensive, he becomes less and less able to perceive accu- rately the motives, the values, and the emotions of the sender.
