1. Gate Agent: Responsible for managing the boarding process, ensuring passengers have the correct boarding passes, assisting with seat assignments, managing upgrades or standby passengers, and coordinating with the flight crew and ground staff.
2. Ramp Agent: Responsible for overseeing the loading and unloading of baggage and cargo onto the aircraft, ensuring proper weight distribution, coordinating with baggage handlers, and ensuring the safety and security of the aircraft during ground operations.
3. Customer Service Representatives: These individuals may assist passengers with inquiries, provide information about the flight, help passengers with special needs, handle passenger complaints or issues, and generally ensure a smooth and pleasant experience for travelers.
4. Ground Crew: This can include various personnel involved in ground handling services such as fueling, aircraft towing, aircraft cleaning, and other maintenance tasks required to prepare the aircraft for departure.
