By definition: "Complementary events are two outcomes of an event that are the only two possible outcomes"
There are two (2) outcomes in this event. A customer entering the store 1 minute before closing, and a costumer NOT entering a store 1 minute before leaving.
a) The complementary event is costumer NOT entering a store 1 minute before leaving.
b) The probability is 75% chance of a costumer NOT entering the store 1 minute before closing.