Answer:
Active listening
Explanation:
Active listening is one of the most important ingredients in communication and is often the weakest point of interaction. Active listening consists of one person conveying the message and the other listening, understanding and carefully interpreting the information provided, either verbally or non-verbally.
It is important to highlight that practicing active listening does not mean that the listener should receive innumerable information passively, but rather that he should show genuine interest in the speaker's speech and thus establish a bond with him.
Active listening is part of the skills that contribute to effective communication.
