Customers were likely to be pleased when performance is judged to be exactly equivalent to expectations, or when there is zero disconfirmation.
A worker's performance is defined as how well they carry out their duties and finish vital tasks. It emphasizes the value, quality, and effectiveness of their output. How valuable we view each individual to the business is influenced by their performance.
the level the work (accuracy, thoroughness, competence) amount of work (productivity level, time management, ability to meet deadlines) work experience (skills and understanding of the work) relational collaborations (ability to work with others, communication skills)
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