According to forrester, the emerging technology that is likely to improve service and create efficiencies by replacing many tasks that depend upon humans, such as customer service representatives, truck drivers, and taxi drivers is Augmented and Virtual Reality.
A computer-generated perception of the real world is enhanced through an interactive experience called augmented reality. Augmented reality uses software, apps, and hardware like AR glasses to superimpose digital material over actual settings and objects.
Therefore, AR enhances a real-world scene, while VR provides an immersive virtual experience. While just 25% of AR is virtual, VR is 75% virtual. Unlike AR, VR requires a headgear device. While AR users interact with the real world, VR users navigate through a wholly made-up environment.
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