8.) Which is a best practice related to the POC? Start small; but getting started is key. Take time to select the right platform. Focus on partially or fully outsourced processes. It is key to research all possible processes before getting started. 9.) What is the typical timeline of a POC? 6-12 months. Always 3 months. 6-12 weeks. 1-2 weeks. 10.) While running the POC, what other strategic areas should you be working on? Governance, infrastructure, change management. Governance, partnerships, infrastructure. Strategy, process selection, change management. Funding, strategy, process optimization. 11.) Are the key elements of the business case the same for all processes? Yes, so it is simple to build a business case template No, but they are broadly the same. No, but processes can be grouped around common business case drivers. No, you need to build a business case for each individual process 12.) What are the potential people-change issues facing organizations? They vary by organization and process. Job security only. It is a broad subject covering everything from recruitment and succession planning through to reward and retention. Having the right skills available for the digital culture. 13.) Which are the key elements to building a digital culture? Vision, technology, data, people. Strategy, communication, education. Technology and change management. Executive leadership, communication, technology.