Identify a reason for the failure of people.The willingness to laugh at oneselfNot taking one's job too seriously"It's all about me" syndromeRelaxing and enjoying during workQUESTION 12Which of the following is within the individual and includes characteristics such as personality, attitudes, self-concept, and integrity?Intrapersonal skillsExpert powerLeadership skillsInterpersonal skillsQUESTION 13________ believe that they have little control over their performance and are closed to new experiences.ExtrovertsExternalizersInternalizersType A personalitiesQUESTION 14________ is a continuum representing one's belief as to whether external or internal forces determine one's destiny.Perceptual congruenceSurgencyConscientiousnessLocus of controlQUESTION 15Which of the following is a human relations guideline?Being narcissisticCalling people by their namesActing before one thinksBeing physically fitQUESTION 16William is the marketing manager for a newly launched sedan of Power Motors Ltd. However, the car had technical problems in its ignition system. The company decided to recall all sedans from the market. William convinced the management to work on this issue based on customer feedback and convinced them to relaunch the vehicle. Which of the following guidelines for effective human relations has William followed in this scenario?Being self-centeredThinking before actingBeing genuinely interested in other peopleBeing optimisticQUESTION 17"Our supervisor, Daniel, is a great guy. He appreciates the work we do and inspires us to perform better." Which of the following best describes Daniel's behavior?Using peopleBeing politically correctBeing humorousBeing positiveQUESTION 18Don is a quality control manager at Vittel Glass House. He shouts at his subordinates if they fail to meet his expectations. This has severely affected his relationship with his subordinates. Which of the following is a guideline for effective human relations that Don should follow in order to correct this?He should create a win–lose situation in the company.He should listen to other managers.He should think before acting.He should be genuinely interested in himself.QUESTION 19________ is the ability to influence others and work well in teams.Leadership skillPowerOmnipotenceAuthorityQUESTION 20Who developed Theory Z?Eric BerneRobert OwenElton MayoWilliam Ouchi