Respuesta :
Liability claims. Warranty claims are regarded as a cost of external failure. It is a cost that the company incurs to replace and repair goods that customers have recently purchased.
External failure costs are those expenses caused because of item failures after they have been offered to clients. These expenses incorporate the legitimate charges connected with client claims, the deficiency of future deals from disappointed clients, item reviews, item return expenses, and guarantee costs.
External failure cost is one of the three kinds of cost of value. It incorporates the expense an organization causes after a flawed item or administration arrives at the client and it glitches. Two normal instances of this cost are guarantee cost, cost of the return, and cost of return and substitution.
For the most part, we can sum up a wide range of External failure costs into four heads:
- Warranty and liability claims, recall
- Defect investigation
- Technical support
- Returns and/or replacements
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