An adjustment letter is a letter in which we respond to claim and tell the person how we are going to handle the situation described in the letter.
A claim is usually sent by a customer or someone who you have sent something. A claim comes in case the terms or the product was defected upon arrival, in this case a claim letter might come to the person selling products. There the respond to that letter is known as the adjustment letter.
It usually includes how they are going to handle the situation and how they plan to do about the product. Its like an explanation and why did the situation arise. Also agreeing on some adjustments to the customer.
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