Given that American major appliance manufacturers have recently adopted a strategy that calls for better quality in their products. One method of implementing this strategy at the operations level is through "quality circles" (Option D)
A quality circle, also known as a quality control circle, is a group of workers that perform the same or comparable tasks and meet on a regular basis to discover, evaluate, and solve work-related problems. It has a minimum of three and a maximum of twelve members.
The main goals of a quality circle are:
i) to efficiently develop, enhance, and utilize the organization's people resources;
(ii) to increase product/service quality, productivity, and lower production costs per unit of output, and
(iii) to fulfill the employees' psychological well-being.
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Full Question:
American major appliance manufacturers have recently adopted a strategy that calls for better quality in their products. One method of implementing this strategy at the operations level is through
a. innovation circles.
b. a Gantt chart.
c. PERT.
d. quality circles.
e. another layer of resourceful managers.
