Keith was put on probation for a string of customer complaints about his poor service and professionalism. Keith's supervisor was using coercive power.
What is coercive power?
This is the term that is sued to refer to the type of leadership trait that a person would have which would cause them to make use of threats as a way of getting people to comply with the orders that they are given.
The use of coercive power can be seen here by the fact that Keith would have to do as he is told because the period of probation may cause him to lose his job if he does not make changes to his attitude and the ways that he works.
Read more on coercive power here: https://brainly.com/question/17120403
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