The step in the global strategic planning process that will help Shondra learn this information is to Analyze external environments. Thus the correct option is C.
The external environment of business refers to factors that affect the operations of the business from outside sources and are not controllable in nature.
In this case, Shondra reports that Italy has decided to increase the tax on all manufactured textiles which indicates the political or economic environment which affects the business from external sources.
Therefore, option C is appropriate.
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The complete question is
Shondra reports to the management team that Italy has decided to increase the tax on all manufactured textiles. As a result, the company will pay more for the fabrics it orders. Which step in the global strategic planning process will help Shondra learn this information?
Make tactical plans.
Define the company's mission.
Analyze external environments.
Set corporate objectives.
