The product/service management that Ray do was that He had made his design department to be able to design a furniture piece.
What was Ray doing?
Product service management (PSM) is known to be a kind of a marketing function that is said to be based on making better a product or service due to market changes.
Note that involves an ongoing analysis of their features so that one can be able to improve as well as modify the items that are needed.
Ray in the above is carrying out marketing information management by gathering information from customers to use so that he can set up the theater system seats. The activities is one that entail pricing and the use of the channel management function.
Therefore, The product/service management that Ray do was that He had made his design department to be able to design a furniture piece.
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