Respuesta :
Incident identification is the gateway to the Creation and Classification stage of the incident management lifecycle.
What is incident management?
- A process area under IT service management (ITSM) is incident management (IM).
- The initial objective of the incident management process is to return service operations to normal as soon as possible while minimising the impact on business activities. By doing this, the process makes sure that the highest levels of service quality and availability are maintained.
- Here, "normal service operation" is defined as service provision within the bounds of the service-level agreement (SLA).
- Incident management refers to the steps an organisation must take to assess, pinpoint, and resolve issues while also taking measures to avoid further events.
- Responding to issues when they happen and taking any required actions to restore service and swiftly resume regular company operations are all part of an incident manager's responsibilities.
To know more about incident management, refer to the following link:
https://brainly.com/question/19865161
#SPJ4
