40.
In each of the situations below, a member of staff at Murphy's Muffins would benefit from
using software to aid their workplace communications.
Choose the most appropriate software or IT aid to use for each of the scenarios using the
options provided in the Pick List below.
Situation
Shannon, the Managing Director, needs to address 200
delegates at a wedding exhibition and show them what the
Murphy's Muffins can offer
Marie, an Accounts Assistant, needs to inform her main contacts
that she is about to take a two week holiday and leave
instructions for her colleagues
Indira, the Business Development Executive, needs to analyse
the monthly sales by customer and product, compared to
previous years
Having done this, Indira needs to inform the directors of trends
and provide an in-depth appraisal of where the company was
successful and where it must improve
Adam, a Customer Services advisor, needs to ask a colleague in
his team if they have received an order as the customer is on
the phone asking about it
Software