It is most accurate to say that total quality management firms believe that it is the responsibility of all employees to serve the needs of customers.
More about employees quality management firms:
Monitoring various organisational processes and tasks to guarantee that the goods and services provided, as well as the methods employed to deliver them, are consistent is known as quality management.
It aids in achieving and preserving the organization's intended level of quality. In order to achieve the long-term success that results from customer satisfaction.
Quality management seeks to ensure that all of the organization's stakeholders collaborate to enhance the business's procedures, products, services, and culture.
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