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1. Greet the customer and thank them for contacting our company
2. Let the customer know their order has been delayed, as caused by a severe blizzard on the East coast.
3. Express sympathy for the inconvenience caused.
4. Let them know that they can call customer support 8a - 8p EST, Mon - Fri: 555-555-5555
5. Sign off
Communicate the above info in a casual, friendly voice

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In order to convey messages to customers in both a casual and professional voice, you need to include planned and clear sentences.

How would the message be conveyed both informally and formally?

A good reference point for communicating the above informally and professionally is:

  1. Good afternoon, my name is William Warwick. Thank you for contacting (company name). How may I be of service?
  2. We sincerely apologise but due to a storm on the East Coat, our logistics services have taken a hit which has resulted in several orders including yours, being delayed.
  3. We deeply apologise for any inconvenience caused and want you to know that we are working round the clock to fix things.
  4. If you require further assistance, don't hesitate to reach us at 555-555-5555 from Monday to Friday between the hours of 8am to 8pm.
  5. Thank you for calling (company name). Do have a pleasant day.

The first part of the question is:

Please communicate the following information to the customer in both a casual voice, and a professional voice.

Find out more on customer communication at https://brainly.com/question/26448585.

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