Option 4 is the answer. Rituals tell people  symbolically what the organization wants them to do and how it expects them to do it.
What does rituals mean?
This is the term that is used to refer to the habitual happenings that are expected in an organization.
The word is used to express the system that has been used over time in the working place till it became a habit.
Complete question
_____ tell people symbolically what the organization wants them to do and how it expects them to do it.
Heroes
Myths
Norms
Rituals
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