The extent to which a consumer shows outward behavioral signs and otherwise reacts obviously to emotional experience is called emotional expressiveness.
Emotional Expressiveness - The ability of a human being to express his emotions through non-verbal communication. This may include the communication through his behaviour, signs, and body language. So the correct option is emotional expressiveness.
Emotional intelligence- The ability of an individual to understand, control, manage and evaluate his/her emotions. It also includes understanding oneself and others' emotions. Hence emotional intelligence is not the correct answer.
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