Saks Fifth Avenue employs a quick response system to order fast-moving fashion items. Saks' point-of-sales scanner records each sale. When stock falls below a minimum level, the system automatically sends an electronic order to the vendor (e.g., Donna Karan), which processes the order within 48 hours. This system has effectively reduced _____. Group of answer choices product flow supply lag logistical lag customer response cycle lead time

Customer response time refers to the interval between placing an order and receiving products or services. It may also refer to a lag in client communications or responses from a company. To put it another way, it is the period of time between a customer's request for information on a product or commitment to buy a good or service and the time the customer actually receives it.

How can response times for customer service be shortened?

Put customer service software into use.
Use autoresponders for email.
Use time-based email notifications.
Utilize text shortcuts and templates.
Sort and order the emails you get into categories.

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