As we consider process improvement efforts, when we identify the needs and requirements of our users,they are gathering Voice of the Process. Thus the correct answer is A.
What is the importance of Voice of process?
Process reliability and the ability to adapt to cost and quality standards are ensured with the support of voice of the process. VOP measures a process's ability to satisfy customer needs.
In terms of consumer requirements and perceptions, VOP is the method by which a process conveys performance. Process metrics, which serve as representations for the process's present condition are used for these discussions.
Therefore, option A Voice of the Process is the appropriate answer.
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