If the new hires had not been adequately trained to make use of the system. This is an example of fundamental attribution bias.
Fundamental attribution bias can be defined as the way in which a person judge another person without considering the situation factors.
Based on the giveing scenario Paulina is using fundamental attribution bias on the new employ by ignoring the reason why the new hire did not use the company's expert software system.
Therefore this is an example of fundamental attribution bias.
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