The inaccurate perception that makes Alice respond to the word "mom" is known as perceptual expectancy.
Perceptual expectancy is a set is a series of expectations in psychology that affect experience by making people hypersensitive to certain types of information.
It is a predisposition that makes people view objects in a given manner and can be found in all the variety of senses.
Alice thought it was her daughter that called her because she has been accustomed to and she has registered the way her daughter usually calls her. Thus, this inaccurate perception makes Alice respond to the word "mom" only to realize that the sales clerk said "ma'am" to a customer.
Learn more about perceptual expectancy here:
https://brainly.com/question/1838569
