The gap which firms can close up when they set appropriate service criteria, train employees to meet and exceed those criteria, and measure service performance is the:
What are Standards Gap?
This refers to the difference between people who have knowledge about something and effective application and people who do not have this.
With this in mind, we can see that standards gap can actually be bridged if firms engage in service criteria and also train the employees that can meet and maintain such criteria.
Read more about standards gap here:
https://brainly.com/question/25474184
