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1.What type of customer do you find to be the most challenging and why?
2. What are some methods of response to an angry customer who becomes verbally abusive?
3. Contrast empathy and sympathy. Which is more productive?
4. What are some of the payoffs of coping with challenging customer?

Respuesta :

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Based on experiences in the retail sector, the following are true:

  • 1. Aggressive/ Demanding Customers
  • 2. Speaking calmly to them, apologizing when they calm a bit down, and offering solutions to their problems
  • 3. Empathy
  • 4. They can become fiercely loyal

Aggressive/ Demanding customers can be very challenging to deal with because they can insult you and belittle you. They also raise their voices a lot of believe that they are the most important person around.

Best way to handle such customers is to approach them calmly without matching their anger. This has a high chance of calming them down and when they are calm, apologize to them and offer a solution.

Empathy is more productive than sympathy because putting yourself in someone's shoes allows you to think of a solution faster as you would feel personally affected.

Dealing effectively with challenging customers usually leads to them being so impressed that they become loyal to the business.

In conclusion, there are different types of customers and we have to find ways to deal with them.

Find out more about empathy at https://brainly.com/question/20549005.

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