When Rosa asked Henry to purposefully think and express criticism while the group discussed opening a branch in another state, it is an example of devil's advocacy.
This is a technique used by organizations when there is a need for decision making, and it occurs when a team member is purposefully assigned to provide opposing alternatives and an opinion contrary to popular opinion.
The advantage of using this technique is that it generates arguments and different points of view that can help in more effective decision-making, in addition to improving communication and the quality of your processes.
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