Management at Work

A hurricane has disrupted operations at one of your company’s facilities and shut down operations completely for several of your key suppliers. Inputs to your manufacturing process will be exhausted within days, and the company will be unable to fulfill its contracts with customers. In addition, many employees have suffered serious damage to their homes, and a few people are missing. You are a manager, and your employees are looking to you for leadership.

Which of the following do you do? Check all that apply.

- Set up a system for communicating facts as soon as they are determined so employees hear them first from management and not on the news.
- Use a highly emotional tone to communicate how seriously you take the situation and a sense of urgency.
- Walk around to be visible and accessible to as many employees as possible so they know you are engaged in crisis management.
- In oral and written communications, focus on the damage and loss of life that has occurred, since any note of optimism would be disrespectful.

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lawrencemma2165 lawrencemma2165 · Answer 1 · 2021-11-18T20:38:19+01:00

Answer:

✔ Set up a system for communicating facts as soon as they are determined so employees hear them first from management and not on the news.

✘ Use a highly emotional tone to communicate how seriously you take the situation and a sense of urgency.

✔ Walk around to be visible and accessible to as many employees as possible so they know you are engaged in crisis management.

✘ In oral and written communications, focus on the damage and loss of life that has occurred, since any note of optimism would be disrespectful.