In the following diagram, select the correct word or phrase to identify the information channels on a continuum of high-to-low channel richness.

WORD BANK
Letters and memos
Electronic messages
Telephone
Reports/bulletins
Face-to-face communication

In the following diagram select the correct word or phrase to identify the information channels on a continuum of hightolow channel richness WORD BANK Letters a class=

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Answer:

A: Face to face communication

B: telephone

C: electronic messages

D: letters and memos

E: reports/bulletins

Explanation:

This diagram places different channels of communication in order by their richness, or how much information they convey. Communication channel richness is based on three things: (a) the ability to handle multiple cues simultaneously; (b) the ability to facilitate rapid, two-way feedback; and (c) the ability to establish a personal focus for communication.

The list that entails the ranking of the words according to their richness from High channel to Low channel is as follows:

  • (High channel)--> Face to face communication, telephone, electronic messages, letters and memos, reports/bulletins -->>(Low channel)

What does the list do?

This list above places different channels of communication according to their richness and how much information they convey.

Also, the richness of a communication channel is based on three things:

  • ability to handle multiple cues simultaneously
  • ability to facilitate rapid, two-way feedback
  • ability to establish a personal focus for communication

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