Answer:
A) Enterprise systems implementations should include personnel from different departments.
Explanation:
An organizational structure can be defined as the process which typically involves dividing an organization into various functional units.
A functional (departmental) organizational structure is a type of structure used to organize staffs by dividing them into various departments based on their skill set, roles or functions and knowledge.
These departments which are vertically structured may include, finance, IT, sales and marketing, research and development, customer service etc. Also, the various departments are headed by a functional manager who are saddled with the responsibility of overseeing, managing and reporting to the executive management.
The employees in companies engaged in a single line of business are generally referred to as silos because they work independently, collaborate and communicate with their colleagues in a vertical style i.e exclusively with each other.
Hence, the formula for success of an enterprise system is that, all enterprise systems implementations should include personnel or employees from different departments such as accounting, marketing, human resources, customer relationship, procurement, etc.
