Determining the Best Response
While picking up a prescription, a patient has some questions about the nasal spray the physician prescribed. What is an appropriate way for a pharmacy technician to respond?

a. "Those nasal sprays are very easy to use; just be sure to inhale slightly while spraying your nostril."
b. "If you will excuse me for a moment, I will let the pharmacist answer your questions about this prescription."
c. "We cannot tell what your physician wanted you to do with that medicine; you should call your physician."
d. "There are directions inside the package. If you would like, we can read them together to be sure they are clear."