Answer:
d) consumer misbehavior
Explanation:
This is an example of consumer misbehavior. What Lena is doing is not technically piracy or illegal because HBO has created the family feature on their accounts for the account to be used by multiple people at the same time. Yet, the feature was not intended to be used by individuals that are not technically family or even under the same roof. Therefore, what Lena is doing goes against HBO's reason for this feature and sharing the account as Lena is doing is ultimately hurting HBO's streaming service.