Mike asks Sergio to meet him after school to hang out and shoot hoops. Mike waits for Sergio after school, but he never shows up. Thirty minutes after they were supposed to meet, Sergio texts Mike to say that something came up and he will not be able to make it. Mike is irritated with Sergio and ignores him the next day at school.

Which steps should Mike take to resolve the conflict? Check all that apply.

Explain to Sergio why he is upset.
Do not answer when Sergio calls.
Listen to Sergio’s side of the story.
Offer a solution to the conflict.
Demand that Sergio apologize.