Company Z has experienced a decrease in sales in the last quarter. Additionally, their customer surveys have shown that customer satisfaction has also decreased by 30%. Customers often complain about lack of parking, high prices, and slow response times to customer concerns. Determine the practical steps Company Z can use to improve sales by using the Decision Making Process steps highlighted in this lesson.
Here are the five steps of the Decision Making Process:
State the problem
List the options
Determine the pros and cons
Choose the best option
Evaluate the decision/choice

a. Start the Decision Making Process by stating the two obvious problems that apply to Company Z