Answer:
failure to do so can result in poor customer service delivery
Explanation:
A good example of those in front-office services are receptionists in hotels. In other words, they are usually the first point of call for any guest, since they are at the forefront of the business or company.
Let's imagine a hotel receptionist that doesn't know how to use the hotel rooming system to assign accommodation to any visiting guest, a tool that is very necessary to learn. Ultimately, his or her actions would result in poor customer service delivery.
