Answer:
Mediation is much less formal than going to court, but the conflict resolution process does involve distinct stages designed to lead to a mutually beneficial compromise.
Explanation:
Unlike a judge or an arbitrator, the mediator won’t decide the outcome of the case. The mediator's job is to help the disputants resolve the problem through a process that encourages each side to:
=air disputes
=identify the strengths and weaknesses of their case
=understand that accepting less than expected is the hallmark of a fair settlement, and
=agree on a satisfactory solution.
