Phone Center (Scenario) The Technix Computer Corporation recently finished construction of a customer service phone center in New Delhi, India. Phone center agents will be responsible for answering technical questions from customers around the globe. Technix has hired 55 local computer experts as phone agents, and a training session is underway. Technical specialists and call center specialists from the United States have flown to India to train the new Indian employees. Hank Patelli, a senior manager of a Technix phone center in Michigan, will oversee the New Delhi phone center for six months until a local manager is hired and trained to replace him. Ashok, one of the Indian employees, asks Hank if the weekend training session could be rescheduled because it is a Hindu festival day. What will be the most likely outcome if Hank agrees to Ashok's request

Remember, we are told, Hank Patelli is from America, which most likely means he doesn't share the same religious believes as his Indian colleagues.

Hence, when Ashok, one of the Indian employees asks Hank if the weekend training session could be rescheduled because of a Hindu festival day, been a Senior manager, Hank had some authority to decline the request but he didn't because he respected their religion and culture. This action would therefore make Hank develop a relationship of trust and understanding with the Indian employees.