Some of the major drawback of outsourcing and how these issues must be tackled is listed as under:
Loss of control. When the company outsources its one of operating department then the company looses the control that previously it was able to emphasize on the management. Usually the company department is outsourced to a professional firm that knows every single issue related to the task assigned. But sometimes issue arises when the the service company pretends that it is highly professional in dealing with the issues but they are not. Its almost rare in developed countries because of rule of law. In such cases the company has to avoid the contract and look for another firm to cooperate in this area.
Reputational Risk: The negligence of working of third party may result in reputational losses. This may also have financial impacts in the form of loss of loyalty and sales. This risk is inherent risk and the solution is that the company must not form a contract until they are well assure of the professionalism of the firm.
Confidentiality Risk: The competitive advantage can be due to a new IT system implemented that integrates the information and lower the cost of information for the company that helps it in making much better decisions and is the reason of competitive advantage. The loss of this confidential data might result in loss of ideas or mechanism working knowledge that competitor may use to overcome the competitive advantage. The solution to this can be awarding tender to the firm that is professional and agreeing them that they will not breach the confidentiality and if they do that then they will compensate the company.
Coordination Issue: It is one of the major issue that the Outsourcing vendors don't frequently coordinate with the company because they have to manage other company data as well. The company and the firm must agree upon issues that must be resolved on a priority and in a defined time period.
