Depending also on the product, everything doesn’t always work the same it means you will have the same experience as others.
What are the 3 main components of customer experience?
3 Components of the Customer Experience You Should Know
Success - Was the interaction successful, as perceived by the customer, were they able to accomplish what they wanted to do?
Effort - How much effort did the customer have to personally put forth in the interaction, and how easy was it to interact with the company?
What makes a good customer experience?
Great customer service means following best practices like valuing customers' time, having a pleasant attitude, and providing knowledgeable and resourceful resources, but you also take things a step further to exceed — rather than just meet — expectations.
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