Answer:
True
Explanation:
CRM , an acronym for Customer relationship management is a cloud based software used to manage customer's data , customers's interaction and obtain business information.
It connects the user to different departments of an organization and harmonize their activities , notes and metrics.
It has its benefits in planning ,effective sales management ,team communication and can also be interact with social media .
It can record and analyze customer's clickstream so websites images and ads can be tailored to the needs and desires on that individual customer
